Lampay Chalets – Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to all bookings made for accommodation at Lampay Chalets, Isle of Skye. By making a booking, the person making the booking confirms that they have read, understood and agreed to these Terms & Conditions on behalf of everyone included in the booking.
1. Booking
1.1 Bookings are made with Lampay Chalets ("we", "us", "our").
1.2 The person making the booking must be at least 18 years old and is responsible for ensuring that all members of their party are aware of and comply with these Terms & Conditions.
1.3 A booking is confirmed once the required deposit or full payment has been received and confirmation has been issued.
1.4 The booking is for the number of guests stated at the time of booking. Each chalet accommodates a maximum of two adults.
1.5 Bookings are for the named guests only and may not be transferred to another person without our prior agreement.
1.6 We reserve the right to decline a booking where we have reasonable grounds to do so.
2. Payment
2.1 A deposit of 50% is required to secure your booking.
2.2 The remaining balance must be paid no later than 7 days before your arrival date.
2.3 Where a monthly payment arrangement has been agreed, all payments must be made by the agreed dates and the full balance must be paid by the final payment date.
2.4 If a payment is missed or the final balance is not received by the required date, we will contact you to arrange payment. If payment remains outstanding, we reserve the right to treat the booking as cancelled by the guest, subject to our cancellation terms.
2.5 Bookings made within 7 days of arrival may require full payment at the time of booking.
2.6 Prices are those displayed at the time of booking. Once a booking has been confirmed, the agreed price will not normally change.
3. Cancellation by the Guest
3.1 If you need to cancel your booking, you must notify us as soon as possible in writing.
3.2 Cancellation charges will apply as follows:
- More than 7 days before arrival: Full Refund
- Less than 7 days before arrival: No Refund
- No-show: No refund
3.3 Any refund due will be made to the original payment method, where possible.
3.4 Deposits are refundable subject to the cancellation terms above.
3.5 We strongly recommend that guests take out suitable travel insurance covering cancellation, illness, travel disruption and other circumstances that may prevent them from travelling.
3.6 If you are unable to travel because of circumstances outside our control, including illness, adverse weather or travel disruption, our normal cancellation terms will still apply unless we agree otherwise.
4. Cancellation by Lampay Chalets
4.1 We will only cancel a confirmed booking where this is necessary due to circumstances beyond our reasonable control or where the accommodation becomes unavailable or unsuitable for occupation.
4.2 If we have to cancel your booking before arrival, we will offer a full refund of payments made to us for the affected booking.
4.3 Our liability in such circumstances is limited to the amount paid directly to us for the accommodation, except where applicable law provides otherwise.
5. Check-in and Check-out
5.1 Check-in is from 16:00 on the day of arrival.
5.2 Check-out is by 10:00 on the day of departure.
5.3 Guests arriving outside the normal check-in time should contact us in advance so that suitable arrangements can be made.
5.4 Early check-in or late check-out may be available by prior arrangement but cannot be guaranteed.
5.5 Guests are asked to leave the chalet reasonably clean and tidy and to follow any departure instructions provided.
6. Occupancy
6.1 Each Lampay Chalet accommodates a maximum of two adults.
6.2 No additional guests may stay overnight without our prior agreement.
6.3 The number of guests staying must not exceed the number stated on the booking.
6.4 We reserve the right to refuse additional guests or terminate the booking if occupancy limits are exceeded.
7. Dogs and Pets
7.1 Lampay Chalets are dog-friendly and a maximum of two dogs per chalet is permitted.
7.2 Dogs stay free of charge unless otherwise stated at the time of booking.
7.3 Guests are responsible for their dogs at all times and for any damage, mess or additional cleaning caused by them.
7.4 Dogs must not be left unattended in the chalet for prolonged periods.
7.5 Guests must clean up after their dogs and dispose of waste responsibly.
7.6 Dogs must be kept under control around the farm and livestock. For their own safety and the safety of the livestock, dogs should be kept on a lead whenever required.
7.7 Guests must not allow dogs to chase, worry or approach livestock without permission.
7.8 Dogs must not be allowed into areas marked as private or restricted.
8. Working Farm and Livestock
8.1 Lampay Chalets are situated on a working sheep farm/croft.
8.2 Guests may encounter sheep, hens, ducks, pigs and other farm animals during their stay. Farm machinery, vehicles and other normal farming activities may also be present.
8.3 Guests may have the opportunity to interact with some of the animals, but this is entirely at the guest's own discretion and must be done in accordance with any instructions given by us.
8.4 Guests must not enter fields, sheds, animal enclosures or other working areas unless invited or given permission.
8.5 Guests must not feed livestock or other farm animals unless specifically permitted by us.
8.6 Guests are responsible for supervising children around animals, machinery, water and other potential hazards.
8.7 Guests must follow all safety instructions given by the owners.
9. Chalet Facilities
9.1 The chalets are fully equipped for self-catering and include the facilities described on our website at the time of booking.
9.2 We make every reasonable effort to ensure that all facilities and equipment are in good working order.
9.3 Occasionally, facilities may become unavailable due to maintenance, repair, circumstances beyond our control or utility interruptions. We will make reasonable efforts to resolve any problems as soon as possible.
9.4 Guests should report any faults or problems to us as soon as they are noticed so that we have the opportunity to resolve them during the stay.
10. Damage, Breakages and Loss
10.1 Guests are expected to treat the chalet, furniture, equipment and surrounding property with care.
10.2 Accidental breakages should be reported to us as soon as possible. Minor accidental breakages will be dealt with reasonably.
10.3 Guests may be charged for damage, loss or breakages resulting from deliberate, reckless or negligent behaviour.
10.4 Guests may also be charged for excessive cleaning required as a result of misuse of the accommodation.
10.5 Guests must not remove furniture, equipment, kitchenware or other items belonging to Lampay Chalets from the property.
10.6 We will discuss any proposed charges with the guest and provide details of the damage or loss where appropriate.
11. Cleanliness
11.1 The chalet will be cleaned and prepared before your arrival.
11.2 Guests are expected to leave the chalet in a reasonably clean and tidy condition at the end of their stay.
11.3 Guests should wash or appropriately dispose of used dishes and crockery and place rubbish in the designated bins.
11.4 Additional cleaning charges may apply where the chalet has been left in an excessively dirty condition or where additional cleaning is required due to damage, pets or smoking.
12. Smoking and Vaping
12.1 Smoking and vaping are not permitted inside the chalets.
12.2 Guests who smoke outside must dispose of cigarette ends safely and responsibly.
12.3 Any additional cleaning or damage resulting from smoking or vaping inside the chalet may be charged to the guest.
13. Fire and Safety
13.1 Guests must familiarise themselves with the fire safety information provided in the chalet.
13.2 Fire exits and access routes must be kept clear at all times.
13.3 Guests must not interfere with smoke alarms, fire extinguishers or other safety equipment.
13.4 Candles, naked flames or other items that could create a fire risk must not be used inside the chalet unless specifically permitted.
13.5 Any fire or serious safety issue must be reported immediately to the emergency services and to us.
14. Wi-Fi and Utilities
14.1 Wi-Fi is provided where available but, due to the rural location of Lampay Chalets, we cannot guarantee uninterrupted or consistent internet service.
14.2 Temporary interruptions to electricity, water, heating, internet or other utilities may occasionally occur due to circumstances outside our reasonable control.
14.3 We will make reasonable efforts to restore services or arrange repairs where possible.
15. Personal Belongings
15.1 Guests are responsible for their own personal belongings and valuables during their stay.
15.2 We recommend that guests do not leave valuables unattended.
15.3 We accept no responsibility for loss, theft or damage to guests' personal belongings except where we are legally responsible.
15.4 Any property left behind should be reported to us. We will make reasonable efforts to return items where possible, with any postage or delivery costs payable by the guest.
16. Guest Behaviour
16.1 Guests are expected to behave responsibly and respectfully towards the property, the owners, neighbours, other guests and the local community.
16.2 Excessive noise, anti-social behaviour, illegal activity or behaviour that causes a nuisance or puts others at risk is not permitted.
16.3 We reserve the right to require guests to leave the property without refund if their behaviour is considered seriously inappropriate, dangerous or disruptive.
17. Access to the Property
17.1 We respect guests' privacy during their stay.
17.2 We reserve the right to enter the chalet where reasonably necessary for maintenance, repairs, emergencies, safety concerns or other legitimate purposes.
17.3 Where possible, we will notify guests before entering the accommodation.
18. Complaints
18.1 We want all guests to enjoy their stay. If you experience a problem, please tell us as soon as possible.
18.2 We will make reasonable efforts to investigate and resolve complaints during your stay.
18.3 Guests should give us a reasonable opportunity to put matters right before seeking alternative remedies.
18.4 Complaints made after departure should be submitted in writing within 7 days of the end of the stay.
19. Travel to and from the Isle of Skye
19.1 Guests are responsible for making their own travel arrangements to and from Lampay Chalets.
19.2 Guests should allow sufficient time for their journey and take account of weather and road conditions.
19.3 We cannot accept responsibility for delays, cancellations, road closures, ferry disruption or other travel problems outside our control.
19.4 We recommend that guests check local travel conditions before setting off, particularly during periods of severe weather.
20. Circumstances Beyond Our Control
20.1 We will not be responsible for failure to provide accommodation or facilities where this is caused by circumstances beyond our reasonable control.
20.2 Such circumstances may include, but are not limited to, extreme weather, flooding, fire, power failure, utility failure, road closures, natural disasters, government restrictions, emergency situations or other events that could not reasonably have been anticipated or prevented.
20.3 Where such circumstances affect a booking, we will communicate with guests as soon as reasonably possible and will act fairly and reasonably in the circumstances.
21. Website Information and Photographs
21.1 We make every reasonable effort to ensure that information, descriptions and photographs on our website and booking platforms are accurate.
21.2 From time to time, facilities, furnishings, décor or surrounding areas may change.
21.3 Photographs are intended to provide a representation of the accommodation and surroundings but may not always reflect minor changes or seasonal differences.
22. Privacy
22.1 We collect and process guest information only for legitimate purposes connected with managing bookings, providing accommodation, communicating with guests and meeting our legal obligations.
22.2 Personal information will be handled in accordance with our Privacy Policy.
23. Liability
23.1 Guests use the accommodation, grounds, outdoor areas and surrounding farm environment at their own responsibility.
23.2 Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
23.3 Subject to the above, guests are responsible for their own safety and for the safety of any children, pets or other members of their party.
24. Governing Law
24.1 These Terms & Conditions are governed by the laws of Scotland.
24.2 Any dispute arising in connection with a booking will be dealt with in accordance with applicable Scottish and UK consumer law.
25. Acceptance of Terms
25.1 By making a booking with Lampay Chalets, the person making the booking confirms that they have read, understood and accepted these Terms & Conditions and agrees to ensure that all members of their party comply with them.
25.2 These Terms & Conditions form part of the agreement between Lampay Chalets and the guest.
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Lampay Chalets
Isle of Skye, Scotland